Sub-Zero · Boston, MA
Freezer Repair
Freezer columns, drawer freezers and undercounter units that lose temperature, ice up, or run without stopping. Defrost circuits, evaporator fans and door seals are the usual starting points.
In your words
What people describe when they call
- Everything in the drawer covered in frost
- Freezer running constantly and never reaching setpoint
- Loud rattle from the fan behind the rear panel
- Gasket peeling away from the drawer front
On the visit
What gets measured
- Cabinet temperature against setpoint through a complete run and defrost
- Frost pattern on the evaporator, which says where the air is and is not moving
- Defrost termination behaviour and heater continuity
- Drawer rail alignment and gasket compression along the whole seal
Money, plainly
What the number is made of.
One figure is fixed: the $95 service call, which covers the visit and the diagnosis and comes off the bill when you approve the repair. The rest depends on which circuit failed.
Nobody quotes a repair down the phone here. A written estimate follows the readings, as one number for parts and labour together, and you can decline any line on it.
- Which circuit failed. A condenser fan motor and an evaporator that has lost its charge are not the same job, and they are not close. Most of the spread in a refrigeration bill sits here.
- Whether the cabinet has to come out. A full-height column in a tight back hall may need the door and the panel off before anything can be reached. Access is labour, and it is quoted as labour.
- Part availability. Control boards and compressors for older platforms are ordered rather than carried. A part on the van and a part on order produce different visits and different totals.
- What else the readings show. A defrost fault found alongside a failed door heater gets quoted as two items, both visible on the estimate, so you can decline either one.
Typical range, parts and labour
- Door gasket or seal replacement $270 – $760
- Evaporator or condenser fan motor $280 – $590
- Defrost heater, thermostat or sensor $290 – $680
- Ice maker, water valve or supply line $290 – $690
- Electronic control board $470 – $940
- Compressor or sealed-system repair $1,000 – $2,080
For scale, a comparable replacement cabinet runs $7,990 – $21,170 for the appliance alone, before delivery, installation or panel work. That is the comparison worth making before a large sealed-system repair.
From the book
On freezer repair calls.
4.9 average across 1462 reviews
Freezer column ran without ever stopping and still sat ten degrees too warm. The defrost heater had gone open circuit so the coil was packed solid in ice. Two hours of work and the ice cream is hard again.
Lena F.Medford
Steep driveway, so he parked down the hill and carried everything up. The undercounter unit had quit dead: a shorted defrost thermostat had taken the fuse with it. Both replaced and he tested it before packing up.
Gordon H.Arlington Heights
Our kitchen sits at the back of a three-decker and the freezer had drifted warm with no alarm at all. The thermistor was reading low so the compressor barely ran. Swapped, and he waited while it pulled down.
Yvette C.Ashmont
Coverage
Freezer Repair across the inner metro.
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Medford
02155
Medford mixes Colonials near the Mystic Lakes with post-war capes and ranches off Salem Street. Rear additions have opened many of these kitchens up, so panelled columns and undercounter units keep turning up in otherwise modest houses.
Coverage in Medford -
Davis Square
02144
The Davis Square end of Somerville is dense two- and three-family housing with rear porches and small yards. Renovations here push refrigeration into former pantries and back halls, where depth rather than width is the constraint.
Coverage in Davis Square -
Arlington Heights
02476
The top of Massachusetts Avenue climbs into Arlington Heights, where 1920s Colonials and shingled two-families sit on sloping lots. Driveways are short and back entrances tight, which matters when a full-height column has to come out.
Coverage in Arlington Heights -
Ashmont
02124
Ashmont and Ashmont Hill hold large Victorians and three-deckers on lots that are generous by city standards. Many have been gut-renovated with the kitchen moved to the back of the house, into what used to be the pantry.
Coverage in Ashmont
Next step
Describe what it is doing. We will tell you what that usually means.
A call costs nothing. A visit is a flat $95, and that comes off the bill the moment you approve the repair.